Right to a Safe Home
Your landlord is required to keep the property safe and in good repair, including the structure, plumbing, heating and electrical systems.
Tenant Portal
Your Tenant Hub
Everything you need as a Riviera Residential tenant—your rights, how to report repairs, emergency contacts and answers to common questions.
Know where you stand
Your Tenant Rights
A clear overview of important rights for tenants in England. Different rules may apply to lodgers, social housing or specialist tenancies.
Right to Privacy
Your landlord must normally give at least 24 hours' notice before visiting at a reasonable time, except where immediate access is required in an emergency.
Deposit Protection
Your tenancy deposit must be placed in a government-approved scheme within 30 days, and you must receive the required information about its protection.
Written Tenancy Information
You are entitled to written information explaining the key terms of your tenancy, including the rent, responsibilities and how the tenancy can be ended.
Protection from Unfair Eviction
A landlord must have a valid legal ground, give the required notice and follow the proper court process. Illegal eviction is a criminal offence.
Heating & Hot Water
Your landlord must ensure that heating and hot-water systems are kept in working order. Report any loss of heating or hot water promptly.
Freedom from Harassment
It is illegal for a landlord to harass you into leaving, including cutting off utilities, removing belongings or using threatening behaviour.
Right to Important Information
You should receive required property and safety information, including the EPC, gas-safety information and current government tenancy information.
Maintenance support
Report a Repair
Let us know about a maintenance issue and provide as much detail as possible. Submitting the form opens a prepared email to the Riviera Residential team.
NormalWithin 5 working days
UrgentWithin 24 hours
EmergencyWithin 4 hours
Immediate danger?
Call 999 where there is an immediate risk to life or safety. For gas or electricity emergencies, use the dedicated numbers below.
Urgent situations
Emergency Contacts
Use these contacts when a situation cannot safely wait. Call 999 if there is an immediate danger to life.
24/7 Property Emergency Line
Riviera Residential Emergency
07415 082 111National Gas Emergency Service
Gas Emergency
0800 111 999UK Power Networks
Electricity Emergency
0800 316 3105Alternatively, call 105.
Helpful answers
Tenant FAQ
Common tenant questions and answers, updated for England's private-renting rules in force from May 2026.
How do I pay my rent?
Rent is typically paid by standing order directly to our account. Details are provided in your tenancy agreement. We also accept bank transfers. Please ensure payment is made by the due date each month.
Can I have pets in the property?
From 1 May 2026, tenants in England have the right to request a pet and a landlord cannot unreasonably refuse. Please make your request to us in writing so it can be considered for the property.
What happens if I lose my keys?
Contact us immediately if you lose your keys. We can arrange for a locksmith. There may be a charge for replacement keys or lock changes depending on your tenancy agreement.
Can I make changes to the property?
Any alterations, decorating or modifications must be approved by us in writing before you proceed. Unauthorised changes may result in charges when you move out.
How much notice do I need to give to end my tenancy?
Most assured periodic tenants in England must give two months' notice in writing. A shorter notice period may apply to some tenancies that began before 1 May 2026 or where a shorter period is agreed in writing. Check your tenancy agreement and contact us before serving notice.
What should I do if my neighbours are noisy?
Try speaking to your neighbours first. If the issue persists, contact us and we will work with you to resolve the situation. You can also contact your local council's noise team for serious issues.
How do I get my deposit back?
At the end of your tenancy, we will arrange a checkout inspection. Your deposit will be returned through the deposit-protection process, minus any legitimate deductions for damage beyond fair wear and tear or unpaid rent.
Can I sublet my room or have guests stay?
Subletting is not permitted without written consent. Short-term guests are usually acceptable, but long-term guests must be approved and may need to be added to the tenancy agreement.
What counts as an emergency repair?
Emergencies include a gas leak, major water leak, complete electrical failure, sewage backup, broken locks on external doors, or complete loss of heating and hot water in winter. Report these immediately and call 999 if there is a danger to life.
Will my rent increase?
For assured periodic tenancies in England, rent can normally be increased only once a year, not during the first 12 months of a new tenancy, using the required process and at least two months' notice. Contact us if you have a question about a notice you receive.