Legal Information

1. Who We Are

Riviera Residential Ltd ("we", "us", "our") is a property management company registered in England and Wales. We are committed to protecting your personal data and your privacy rights.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

2. What Data We Collect

We collect and process the following categories of personal data:

• Identity data: full name, date of birth
• Contact data: email address, phone number, postal address
• Property data: property address, rental details, tenancy agreements
• Financial data: bank account details for rent payments
• Technical data: IP address, browser type, device information
• Usage data: how you interact with our website and services

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide guaranteed rent and property management services
• To communicate with you about your property or tenancy
• To process payments and financial transactions
• To comply with legal and regulatory obligations
• To improve our website and services
• To send you marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract: processing necessary to perform our services
• Legal obligation: to comply with UK law and regulations
• Legitimate interests: to improve our services and protect our business
• Consent: for marketing communications and optional services

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Typically, client and landlord data is retained for 7 years after the end of our business relationship, in line with HMRC requirements.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights relating to automated decision-making

7. Third Parties & Data Sharing

We do not sell your personal data. We may share it with trusted third parties including:

• Referencing agencies for tenant verification
• Financial institutions for payment processing
• Legal advisors and accountants
• Regulatory bodies as required by law
• IT service providers who support our systems

1. Agreement to Terms

By accessing our website or engaging our services, you agree to be bound by these Terms of Service and all applicable UK laws and regulations.

If you do not agree with any part of these terms, you may not use our services.

2. Our Services

Riviera Residential Ltd provides the following services to landlords and property owners:

• Guaranteed Rent Scheme: fixed monthly rent payments regardless of voids
• Full Property Management: end-to-end management of your property
• HMO Management: specialist management for Houses in Multiple Occupation
• Let Only Service: tenant find and referencing
• Property Sourcing: identifying suitable investment properties

3. Guaranteed Rent Agreement

Our guaranteed rent scheme is subject to a separate agreement which will be provided upon onboarding. Key terms include:

• Fixed monthly payments for the agreed contract period
• We take full responsibility for tenant management
• Property must meet our minimum condition requirements
• We reserve the right to sublet the property to suitable tenants
• Regular inspections and maintenance reports will be provided

4. Landlord Obligations

As a landlord using our services, you agree to:

• Ensure the property has a valid Energy Performance Certificate (EPC)
• Provide valid gas safety certificates and electrical reports
• Maintain appropriate landlord insurance
• Disclose any mortgages or head leases that may affect letting
• Obtain necessary permissions from lenders or freeholders
• Comply with all relevant UK housing legislation

5. Fees & Payments

Our fees vary depending on the service level agreed. All fees are outlined in your individual service agreement. We reserve the right to update our fees with 30 days written notice.

Late payment of management fees may result in suspension of services.

6. Termination

Either party may terminate the service agreement in accordance with the notice period stated in the individual contract (typically 30–90 days).

Early termination may incur fees as outlined in your service agreement.

7. Limitation of Liability

To the maximum extent permitted by UK law, Riviera Residential Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

Our total liability shall not exceed the total fees paid to us in the 12 months preceding any claim.

8. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. Types of Cookies We Use

We use the following categories of cookies:

• Essential cookies: required for the website to function correctly
• Analytics cookies: help us understand how visitors use our site
• Preference cookies: remember your settings and preferences
• Marketing cookies: used to deliver relevant advertisements

3. Third-Party Cookies

We may use cookies from trusted third parties including:

• Google Analytics: website traffic and behaviour analysis
• Google Ads: advertising performance tracking
• Facebook Pixel: social media advertising
• Hotjar: user experience and heatmap analysis

4. Managing Your Cookie Preferences

You can control and manage cookies in your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.

To opt out of Google Analytics, visit: tools.google.com/dlpage/gaoptout.

5. Cookie Retention

Session cookies: deleted when you close your browser.

Persistent cookies: remain on your device for the period specified in the cookie, or until you delete them manually.

1. Our Commitment

Riviera Residential Ltd is committed to providing excellent service. If you are unhappy with any aspect of our service, we want to hear from you so we can resolve the matter as quickly as possible.

3. Our Complaints Process

Once we receive your complaint:

1. We will acknowledge receipt within 3 working days
2. A full investigation will be conducted within 15 working days
3. We will provide a written response with our findings
4. If unresolved, the matter will be escalated to a senior manager
5. Final response will be issued within 8 weeks of receipt